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Frequently Asked Questions

Here are some of the most frequently asked magazine subscription related questions.

Q1: How do I subscribe to a Pacific Magazines title?
Q2: When will I get my first issue?
Q3: Will I receive a refund if I cancel my subscription?
Q4: What if I bought a gift subscription and wish to cancel it?
Q5: I have changed my address. How can I tell you?
Q6: What if I receive a damaged issue?
Q7: Can I get a back issue?
Q8: When does my magazine arrive? What if it's late?
Q9: What is your privacy policy?

Q1: How do I subscribe to a Pacific Magazines title?
There are a number of ways to subscribe.

1. Order right now on this website!

2. Call 1300 668 118 between 9am-5.30pm Eastern Standard Time, Monday to Friday.

3. Fill out the subscription form usually found in each issue. You can send a cheque or money order, or fill in your credit card details.

Q2: When will I get my first issue?
Please allow 3-5 weeks for delivery of your first issue longer for bi-monthly and quarterly titles. Your first issue will not be the current issue on sale in stores and in some instance you may not receive the next one either it just depends which part of the month the order goes through to meet printing and postal deadlines. It always takes longer a little longer than you think!

Q3: Will I receive a refund if I cancel my subscription?
Yes. On cancellation you will receive a refund for all unsent issues. All refunds will be issued by cheque, please allow 14 working days to receive your refund cheque.

Q4: What if I bought a gift subscription and wish to cancel it?
Unless otherwise requested, all refunds will be sent to the person who paid for the subscription.

Q5: I have changed my address. How can I tell you?
Email us at subscriptions@pacificmags.com.au or phone 1300 721 800. Otherwise, use the carrier sheet that comes inside each subscription issue - there is space to change your details. Then just send this form to our mailing address: Pacific Magazines, GPO BOX 4983, SYDNEY, NSW 2001.

Q6: What if I receive a damaged issue?
Email us at subscriptions@pacificmags.com.au or phone 1300 721 800 and we'll send you a replacement issue.

Q7: Can I get a back issue?
Yes. Please phone 1300 721 800. You will be asked to pay by credit card or else to send a cheque or money order.

Q8: When does my magazine arrive? What if it's late?
Monthly magazines are sent out a few days prior to the date it goes on sale in stores, please do not consider your monthly title late until one or two days after it goes on sale in stores. Due to production lead times on weekly titles these are only sent out the day prior to the date it goes on sale in stores. This means that depending on where in Australia you leave your weekly magazine might not arrive until four or five days after it goes on sale in stores.

Q9: What is your privacy policy?
At Pacific Magazines we pride ourselves on our great relationship with our readers and subscribers. As such, we respect and understand your desire for privacy. We would like to take this opportunity to explain how we use the information you supply to us.

All the information we request from you is necessary to efficiently manage your subscription. It enables us to communicate with you better and ensure that each issue of your magazine arrives promptly.

Occasionally, we may provide you with information regarding our other titles or products we may also provide information to responsible third parties for marketing purposes. Under NO circumstances do we supply credit card or bank details.

If you prefer that we do not release this information, simply email us at subscriptions@pacificmags.com.au or 1300 721 800.